Refund policy
We stand behind the craftsmanship and quality of our products. If you need to return an item, we’re here to help.
Return Window
We have a 30-day return policy, meaning you have 30 days from the date of delivery to request a return unless approved otherwise.
Eligibility Requirements
To qualify for a return:
Item must be in the same condition as received — unused, uninstalled, and unmodified
- All original packaging, accessories, and documentation must be included
- A valid receipt or proof of purchase is required
Items that show signs of wear, soldering, enclosure drilling, modification, or installation may be denied or incur additional refurbishment fees.
How to Start a Return
To begin the return process, please request a Return Merchandise Authorization (RMA) number by emailing: info@dualstageamps.com
Once approved, returns must be shipped to:
DUAL STAGE LLC
RMA: __________________
315 Peck Street, STE C9
New Haven, CT 06513
United States
Items returned without an RMA will not be accepted.
If your return is approved, we will provide instructions and, when applicable, a return shipping label.
Restocking Fee
All standard merchandise returns are subject to a 10% restocking fee, deducted from your refund total.
Return Shipping
- Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
- Use a trackable, insured shipping method — we cannot issue refunds for items lost in transit
Non-Returnable Items
We cannot accept returns on:
- Custom-built products, special orders, or personalized items
- B-stock, clearance, open-box, or discounted items
- Products damaged due to misuse, modification, or improper installation
- Gift cards
If you’re unsure whether your item qualifies, contact us before returning.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect product:
- Contact us within 7 days of delivery
- Include photos of the issue so we can make it right promptly
Exchanges
If you need a different product, the quickest option is to return the original item (once approved) and place a new order separately.
EU Customers — 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must meet the same eligibility criteria listed above.
Refund Processing
Once your return is received and inspected:
- We will notify you of approval or denial
- If approved, refunds are issued to your original payment method within 10 business days
- Bank/payment processing times may vary
If more than 15 business days have passed after approval and you have not received your refund, please contact: